Amplemarket - Delays in processing and sending of emails – Incident details

All systems operational

Delays in processing and sending of emails

Resolved
Operational
Started about 2 years agoLasted about 9 hours

Affected

Mailboxes

Operational from 9:45 AM to 7:00 PM

Updates
  • Resolved
    Resolved

    Email processing is back to normal.

  • Update
    Update

    The backlog of email messages have mostly been processed, the delay went down from 8h to 1h. The process should be completed shortly.

  • Monitoring
    Monitoring

    Our change had the intended effect and email responses are now being processed. We'll continue to monitor the backlog of emails in the queue and mark as resolved when the delays are back to normal.

  • Update
    Update

    We are deploying a change that will resolve the issue blocking the processing of emails.

  • Update
    Update

    We've identified the cause of the issue affecting the processing of emails pipeline and are implementing a fix.

  • Update
    Update

    We are continuing to work on resolving the issue affecting the processing of email responses.

  • Update
    Update

    The sending of lead stages has been restored, except in the cases that are in response to a reply.

    We're still working on resolving the issue affecting the processing of email replies, which is still currently experiencing delays of around 8h.

  • Identified
    Identified

    We've detected an issue affecting our ability to process and send out emails. We're seeing a delay of around 8h in some cases and are working to mitigate the issue.