Amplemarket - Delays in processing and sending of emails – Incident details

All systems operational

Show current status

Delays in processing and sending of emails

Resolved9 hours 14 minutes

Affected

Mailboxes

Operational from 9:45 AM to 7:00 PM

  • ResolvedUTC

    Email processing is back to normal.

  • UpdateUTC

    The backlog of email messages have mostly been processed, the delay went down from 8h to 1h. The process should be completed shortly.

  • MonitoringUTC

    Our change had the intended effect and email responses are now being processed. We'll continue to monitor the backlog of emails in the queue and mark as resolved when the delays are back to normal.

  • UpdateUTC

    We are deploying a change that will resolve the issue blocking the processing of emails.

  • UpdateUTC

    We've identified the cause of the issue affecting the processing of emails pipeline and are implementing a fix.

  • UpdateUTC

    We are continuing to work on resolving the issue affecting the processing of email responses.

  • UpdateUTC

    The sending of lead stages has been restored, except in the cases that are in response to a reply.

    We're still working on resolving the issue affecting the processing of email replies, which is still currently experiencing delays of around 8h.

  • IdentifiedUTC

    We've detected an issue affecting our ability to process and send out emails. We're seeing a delay of around 8h in some cases and are working to mitigate the issue.