Amplemarket - Issue affecting our mailboxes – Incident details

Issue affecting our mailboxes

Resolved
Partial outage
Started over 1 year agoLasted about 6 hours

Affected

Mailboxes

Partial outage from 6:41 PM to 12:43 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved

  • Update
    Update

    From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels

  • Update
    Update

    Success rate back to normal levels but you might see elevated latencies still

  • Monitoring
    Monitoring

    Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely.

  • Update
    Update

    Last update from the email integrator provider: "We are continuing to investigate this issue."

  • Update
    Update

    Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP."

  • Update
    Update

    Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us."

  • Identified
    Identified

    We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider