Amplemarket - Amplemarket is not loading – Incident details

Amplemarket is not loading

ResolvedMajor outage4 hours 46 minutes

Affected

Dashboard

Major outage from 9:49 AM to 2:36 PM

Dialer

Major outage from 9:49 AM to 2:36 PM

Tasks

Major outage from 9:49 AM to 2:36 PM

Duo

Major outage from 9:49 AM to 2:36 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have made changes to our infrastructure to resolve the intermittent 500 server errors. These changes may take up to 1h to propagate to all DNS servers globally, however the majority of users should be able to access Amplemarket without any issue.

    If you continue to experience an error when accessing Amplemarket, please try clearing Chrome's DNS Cache by opening chrome://net-internals/#dns and pressing "Clear Host Cache" button.

    We will monitor this for a while longer.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We're still experiencing intermittent periods of downtime within the app and continue to work on a solution.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are experiencing networking issues with our cloud infrastructure provider. We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We're seeing some instability in our infrastructure again and are having intermittent errors while accessing the Amplemarket Dashboard. We are working to solve the issue.

  • MonitoringUTC

    Amplemarket dashboard is running again; we will continue to monitor for a while longer.

  • InvestigatingUTC

    We are currently investigating this incident.