Amplemarket - Business database showing incomplete results when performing searches – Incident details

All systems operational

Business database showing incomplete results when performing searches

Resolved
Degraded performance
Started 14 days agoLasted about 22 hours

Affected

Searcher

Degraded performance from 9:00 AM to 6:30 AM

Updates
  • Resolved
    Resolved

    The recovery procedure has finished and all results are now available when searching.

  • Monitoring
    Update

    We are running a data recovery operation that will allow the full Searcher results to become available again. Unfortunately this operation is running in the background not to impact ongoing usage of the platform and will require some time to complete. We apologise for the inconvenience.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We've identified the source of the problem to be related with a new feature that has been rolled-back.

  • Investigating
    Investigating

    We are investigating this issue.