Amplemarket - Issues affecting our Dashboard's Searcher functionality – Incident details

Issues affecting our Dashboard's Searcher functionality

Resolved
Operational
Started over 3 years agoLasted about 3 hours

Affected

Searcher

Operational from 3:19 PM to 5:56 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all searcher related functionality continues to operate normally.

  • Monitoring
    UTC
    Monitoring

    We have mitigated the issue and all searcher related functionality should be back to normal. We will continue to monitor while applying final measures to get full stability.

  • Update
    UTC
    Update

    We continue to work on a resolution to fully stabilize the searcher functionality; however we're still seeing some delays displaying results. More updates to follow.

  • Update
    UTC
    Update

    We continue to work on stabilizing the searcher-related functionality. More updates to follow.

  • Identified
    UTC
    Identified

    We are working to resolve the intermittent issues where results may sometimes fail to load with the following functionality:

    • Searcher functionality
    • Customer Profiles
    • Sequences started from Customer Profiles
    • Contacts
  • Investigating
    UTC
    Investigating

    We've detected an issue affecting our Dashboard component and are actively investigating