Duration: 7 minutes

Affected Components: Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Workflows, Inbox, Outbox, Smart Actions, Tasks

Mar 19, 09:00:00 GMT+0
Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, March 19th, between 7:00am - 7:30am UTC (03:00am - 03:30am ET, 00:00 - 00:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.

Mar 19, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 09:07:23 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 39 minutes

Affected Components: Workflows

Mar 16, 18:13:28 GMT+0
Resolved - This incident has been resolved..

Mar 16, 16:34:00 GMT+0
Investigating - We are currently investigating this incident. Workflow runs are not lost, they will be executed once the issue is resolved..

Mar 16, 16:54:26 GMT+0
Investigating - We are currently investigating this incident..

Mar 16, 17:51:09 GMT+0
Identified - We’ve confirmed that workflows never stopped running. However, a large backlog built up, which triggered alerts indicating that workflows were not running. We are currently increasing the number of Workflow background workers to process the backlog more quickly..

Mar 16, 18:03:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 54 minutes

Affected Components: Smart Actions, Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Tasks

Feb 10, 17:42:25 GMT+0
Investigating - We are currently investigating an incident related to our DNS provider having increased error rates..

Feb 10, 19:32:00 GMT+0
Monitoring - The system is recovering and we're continuing monitoring for potential errors.

Feb 10, 20:36:01 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Smart Actions, Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Tasks

Jan 17, 09:00:00 GMT+0
Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Saturday, January 17th, between 9:00am - 9:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.

Jan 17, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 17, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Mailboxes, Smart Actions, Sequences, AI Copywriter, Dashboard, Searcher, Calendar, Dialer, Chrome Extension, Tasks

Nov 8, 09:00:00 GMT+0
Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on **Saturday, the 8th of November, between 9:00am - 11:00am UTC (04:00am - 06:00am ET, 01:00 - 03:00 PT).** This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime that we do not expected to exceed 2 hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..

Nov 8, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 8, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Mailboxes, Sequences, Smart Actions, AI Copywriter, Dashboard, Searcher, Calendar, Dialer, Chrome Extension, Tasks

Oct 23, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 08:00:00 GMT+0
Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, October 23rd, between 8:00am - 8:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.

Oct 23, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 6 minutes

Affected Components: Dialer

Oct 20, 10:42:39 GMT+0
Identified - Amazon Web Services (AWS), is currently experiencing a major outage that's impacting several third-party services worldwide. While Amplemarket's core platform remains unaffected, our Dialer provider - Twilio - is currently down. As a result, you may experience issues with the Dialer or other phone-related features within Amplemarket..

Oct 20, 11:47:18 GMT+0
Monitoring - AWS has shared an updating stating the issue has been fully mitigated. Amplemarket's Dialer seems to be working as well for now..

Oct 20, 13:49:06 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 11 minutes

Affected Components: Dashboard, Searcher

Sep 26, 17:14:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 26, 15:00:45 GMT+0
Identified - We have identified the issue and are working on a fix..

Sep 26, 18:12:08 GMT+0
Resolved - We have successfully resolved the issue causing errors when revealing email addresses and phone numbers in the Searcher and Lead Lists. All functionality is now operating as expected..

Duration: 4 hours and 46 minutes

Affected Components: Dashboard

Jul 18, 02:00:00 GMT+0
Monitoring - We identified a database issue that caused the analytics section of the platform to become temporarily unavailable. A fix has been implemented, and the service has been restored. We are actively monitoring to ensure continued stability..

Jul 18, 06:45:48 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Dashboard, Tasks, Dialer, Chrome Extension, AI Copywriter, Sequences, Smart Actions, Searcher, Mailboxes, Calendar

Jun 14, 08:00:00 GMT+0
Identified - On Saturday, June 14th, between 8:00am - 9:00am UTC (1:00am - 2:00am PST, 4:00am - 56:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..

Jun 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 24 minutes

Affected Components: Dashboard

Jun 12, 17:55:00 GMT+0
Identified - We are currently investigating user-reported issues affecting some parts of the platform. These disruptions seem related to a widespread Google Cloud outage impacting multiple services and regions. We're actively monitoring the situation and will provide updates as more information becomes available..

Jun 12, 20:18:45 GMT+0
Monitoring - We are beginning to see some improvements and are continuing to monitor the situation..

Jun 12, 23:18:45 GMT+0
Resolved - GCP's platform has recovered has been resolved, and we are no longer seeing issues with our platform. .

Duration: 2 hours and 27 minutes

Affected Components: Dashboard, Tasks, Dialer, Chrome Extension, AI Copywriter, Searcher, Mailboxes, Sequences, Smart Actions, Calendar

Apr 28, 06:07:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 28, 08:04:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 28, 08:33:52 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Apr 17, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 17, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 17, 05:00:00 GMT+0
Identified - At Amplemarket we’re always working to improve our systems to serve you better. As part of this effort, we’ll be performing a brief maintenance update on **Thursday, April 17th, between 5:00am - 5:30am UTC (01:00am - 01:30am ET, 22:00 - 22:30am PT )** During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..

Duration: 35 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Apr 14, 16:55:00 GMT+0
Investigating - We've detected an issue affecting our Dashboard component and are actively investigating.

Apr 14, 17:05:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Feb 22, 09:00:00 GMT+0
Identified - On Saturday, February 22nd, between 9:00am - 10:00am UTC (02:00am - 03:00am PST, 05:00 - 06:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..

Feb 22, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 10:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 24 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Jan 7, 17:07:09 GMT+0
Resolved - This incident has been resolved..

Jan 7, 17:01:55 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 7, 16:52:12 GMT+0
Identified - The issue has been identified, and we are actively working to resolve it as quickly as possible..

Jan 7, 16:43:35 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 hours and 3 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Dec 21, 11:02:40 GMT+0
Completed - Maintenance has completed successfully..

Dec 21, 09:00:00 GMT+0
Identified - On Saturday, December 21st, between 9am - 11am UTC (4am - 6am EST, 1am - 3am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won't be available to users, which we plan not to last more than two hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

Dec 21, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Nov 6, 15:45:32 GMT+0
Resolved - This incident has been resolved..

Nov 6, 15:45:32 GMT+0
Monitoring - We identified the cause of the slowdown and have restored service to nominal performance..

Duration: 14 minutes

Affected Components: Sequences, Mailboxes, Calendar

Oct 9, 19:58:30 GMT+0
Investigating - We are currently investigating this incident..

Oct 9, 20:12:11 GMT+0
Resolved - This incident has been resolved, the services are responding normally..

Duration: 21 hours and 30 minutes

Affected Components: Searcher

Sep 26, 09:00:00 GMT+0
Investigating - We are investigating this issue..

Sep 26, 10:00:00 GMT+0
Identified - We've identified the source of the problem to be related with a new feature that has been rolled-back..

Sep 26, 10:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 26, 14:53:09 GMT+0
Monitoring - We are running a data recovery operation that will allow the full Searcher results to become available again. Unfortunately this operation is running in the background not to impact ongoing usage of the platform and will require some time to complete. We apologise for the inconvenience..

Sep 27, 06:30:00 GMT+0
Resolved - The recovery procedure has finished and all results are now available when searching..

Duration: 30 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar

Sep 10, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 10, 05:30:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 10, 05:00:00 GMT+0
Identified - On Tuesday, September 10th, between 5am - 5:30am UTC (1am - 1:30am EDT, 10pm - 10:30am PDT), we will be conducting a crucial intervention to our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an 30 minutes. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

Duration: 1 hour and 20 minutes

Affected Components: Sequences

Aug 14, 15:21:00 GMT+0
Resolved - This incident has been resolved..

Aug 12, 13:59:00 GMT+0
Investigating - We are currently investigating an incident in sequence operations where operations over active sequences are not available..

Aug 12, 14:03:00 GMT+0
Identified - We've identified the root cause to the issue and the team is issuing a fix that will be rolled out soon..

Aug 12, 15:01:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 40 minutes

Affected Components: Smart Actions, Tasks, Dialer, Mailboxes, AI Copywriter, Calendar

Jun 10, 21:54:49 GMT+0
Resolved - This incident has been resolved..

Jun 10, 21:15:00 GMT+0
Identified - We've identified the issue affecting our background processing infrastructure and a mitigation action has been executed..

Jun 10, 21:15:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 10, 21:35:02 GMT+0
Monitoring - We are seeing signs of recovery and the platform is experiencing no delays at this point. We will continue to monitor..

Duration: 3 hours and 59 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar

Jun 1, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 1, 07:00:00 GMT+0
Identified - On Saturday, June 1st, between 7am - 11am UTC (3am - 7am EDT, 0am - 4am PDT), we will be performing a scheduled maintenance to our production databases. This maintenance has been planned as a follow up to our recent successful database upgrade and is necessary for the continued reliability of our services. This procedure requires a temporary downtime, where our application won’t be available to users, which we plan to be the last one we will require in this series of interventions. We apologize for any inconvenience caused and appreciate your understanding..

Jun 1, 10:59:16 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar

May 18, 09:44:02 GMT+0
Identified - Maintenance has finished upgrading the database. The team is starting our services and will be monitoring.

May 18, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 08:00:00 GMT+0
Identified - On Saturday, May 18th, between 9am - 11am UTC (5am - 7am EST, 2am - 4am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won’t be available to users, which we plan not to last more than one hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

May 18, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar

Mar 2, 10:00:00 GMT+0
Identified - Maintenance has been completed and we're re-starting our services. Thank you for your understanding..

Mar 2, 10:09:00 GMT+0
Completed - We're closing the maintenance window as systems are up and running..

Mar 2, 09:00:00 GMT+0
Identified - On Saturday, March 2nd, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting a network upgrade to our database infrastructure. This maintenance is essential to enhance the performance, security, and reliability of our services. This procedure requires a brief moment of downtime not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

Mar 2, 09:09:00 GMT+0
Identified - Maintenance is now in progress.

Duration: 11 days, 22 hours and 27 minutes

Affected Components: Dashboard, Tasks, Dialer, AI Copywriter

Dec 6, 13:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 6, 09:49:33 GMT+0
Investigating - We are currently investigating this incident..

Dec 6, 10:00:04 GMT+0
Monitoring - Amplemarket dashboard is running again; we will continue to monitor for a while longer..

Dec 6, 10:07:13 GMT+0
Investigating - We're seeing some instability in our infrastructure again and are having intermittent errors while accessing the Amplemarket Dashboard. We are working to solve the issue..

Dec 6, 10:11:48 GMT+0
Identified - We are experiencing networking issues with our cloud infrastructure provider. We are continuing to work on a fix for this incident..

Dec 6, 10:41:31 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 6, 11:56:05 GMT+0
Identified - We're still experiencing intermittent periods of downtime within the app and continue to work on a solution..

Dec 6, 14:01:04 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 6, 14:35:46 GMT+0
Monitoring - We have made changes to our infrastructure to resolve the intermittent 500 server errors. These changes may take up to 1h to propagate to all DNS servers globally, however the majority of users should be able to access Amplemarket without any issue. If you continue to experience an error when accessing Amplemarket, please try clearing Chrome's DNS Cache by opening `chrome://net-internals/#dns` and pressing "Clear Host Cache" button. We will monitor this for a while longer..

Dec 6, 14:36:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 5 minutes

Affected Components: Calendar

Nov 14, 22:23:46 GMT+0
Resolved - This incident has been resolved at our provider's end and calendar links are now working normally..

Nov 14, 21:18:39 GMT+0
Investigating - We have detected that calendar links generated through our scheduler for some users are showing an error when displaying the calendar. We are working with our provider on a resolution..

Duration: 1 day and 5 hours

Affected Components: AI Copywriter

Nov 8, 14:47:00 GMT+0
Identified - Our AI provider is experiencing a major outage and are working to mitigate the issue. Currently any attempts to utilize AI functionality with in the product will be met with an error. We apologise for the inconvenience..

Nov 8, 15:16:00 GMT+0
Resolved - The issue experienced by our AI providers have been mitigated and functionality is back to normal..

Duration: 1 day

Affected Components: Dashboard

Oct 25, 14:42:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 25, 14:36:00 GMT+0
Investigating - We are currently investigating this incident and attempting to restore access as fast as possible..

Oct 25, 15:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 49 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar

Sep 30, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 30, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 30, 09:10:48 GMT+0
Identified - Maintenance is still in progress and will need to be extended for another 30 minutes. We apologise for the inconvenience..

Sep 30, 08:00:00 GMT+0
Identified - On Saturday, September 30th, between 8am - 10:30am UTC (4am - 6:30am EDT, 1am - 3:30am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

Duration: 47 minutes

Affected Components: Tasks

Sep 16, 08:00:00 GMT+0
Identified - On Saturday, September 16, between 8am - 10am UTC (4am - 6am EDT, 1am - 3am PDT), we will be conducting an intervention to our primary database that will impact some functionality. During the intervention there will be a window of around 1 hour to 2 hours of user impact where: - Users won’t be able to manually execute tasks and will see an error message - New tasks scheduling will be paused and then resume after the intervention This maintenance is essential to enhance the performance and maintainability of our services. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services. .

Sep 16, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 08:46:49 GMT+0
Completed - Maintenance has completed successfully..

Duration: 28 minutes

Affected Components: Dashboard, Smart Actions, Searcher, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar

Aug 14, 14:44:13 GMT+0
Identified - The team has identified the issue and is working on applying a fix..

Aug 14, 14:52:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 14, 15:02:38 GMT+0
Resolved - This incident has been resolved..

Aug 14, 14:34:45 GMT+0
Investigating - Amplemarket App is currently unreachable experiencing high load levels. Our team is currently investigating this incident and will provide an update shortly..

Duration: 4 hours and 42 minutes

Affected Components: Dashboard, Searcher, Chrome Extension

Jun 19, 12:49:11 GMT+0
Investigating - We are investigating an issue with our system where users may experience some general slowness in interacting with Amplemarket Dashboard. We are working to resolve the issue as soon as possible..

Jun 19, 13:35:06 GMT+0
Identified - We continue to work on resolving the overall slowness that users may be experiencing when navigating and interacting with the Amplemarket Dashboard (e.g. uploading lists, enriching leads, loading charts, performing searches)..

Jun 19, 17:17:33 GMT+0
Monitoring - All system response times are returning to nominal values and the overall interactions within Amplemarket's Dashboard and Chrome Extension should all be operating normally once again..

Jun 19, 14:25:11 GMT+0
Identified - We continue to work on resolving the overall slowness that some users may still be experiencing..

Jun 19, 16:27:24 GMT+0
Identified - There are still some instances where users may experience slowness in certain interactions within the Amplemarket Dashboard and we continue to resolve the issue..

Jun 19, 17:31:21 GMT+0
Resolved - All systems are operating normally again..

Duration: 42 minutes

Affected Components: Dashboard, Searcher, Chrome Extension

Jun 17, 09:33:10 GMT+0
Identified - We need to delay the start of the scheduled maintenance and thus will occur between 9:45am - 10:15am UTC (5:45am - 6:15am EDT, 2:45am - 3:15am PDT). During this window there may be some downtime of the application but we expect it to last around 10 minutes, but shouldn't be more than 30 minutes. Again, we apologise for this inconvenience..

Jun 17, 09:45:00 GMT+0
Identified - On Saturday, June 17, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting an intervention to our primary database. This maintenance is essential to enhance the performance and maintainability of our services and is expected to not exceed 30 minutes of downtime. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services..

Jun 17, 09:45:01 GMT+0
Identified - Maintenance is now in progress.

Jun 17, 10:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 hours and 37 minutes

Affected Components: Dashboard

Jun 14, 10:00:00 GMT+0
Monitoring - There have been delays in the lead enrichment process that started at around 10 am UTC. The issue was identified and has been resolved, and we're monitoring the progress as the processing times go down and return to normal. Impacted functionality: - Importing of Leads into Lists - Exporting of Saved Searches.

Jun 14, 17:37:13 GMT+0
Resolved - Enrichment processing times are back to nominal levels..

Duration: 3 hours and 27 minutes

Affected Components: Dashboard, Chrome Extension

Jun 12, 13:00:00 GMT+0
Identified - We have identified an issue with our system where Users may experience some general slowness in interacting with Amplemarket Dashboard and, in certain instances, may even see an error page. We are working to resolve the issue as soon as possible..

Jun 12, 15:50:50 GMT+0
Monitoring - Systems are operating normally again, but we will continue to actively monitor for a while longer..

Jun 12, 16:26:50 GMT+0
Resolved - All systems are operating normally..

Duration: 6 hours and 2 minutes

Affected Components: Mailboxes

Jun 6, 18:41:51 GMT+0
Identified - We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider .

Jun 6, 18:46:28 GMT+0
Identified - Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us.".

Jun 6, 19:39:47 GMT+0
Identified - Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP.".

Jun 6, 20:39:57 GMT+0
Identified - Last update from the email integrator provider: "We are continuing to investigate this issue.".

Jun 6, 21:42:13 GMT+0
Monitoring - Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely. .

Jun 6, 21:44:01 GMT+0
Monitoring - Success rate back to normal levels but you might see elevated latencies still.

Jun 6, 22:35:58 GMT+0
Monitoring - From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels.

Jun 7, 00:43:54 GMT+0
Resolved - This incident has been resolved.

Duration: 3 hours and 2 minutes

Affected Components: Dashboard

Jun 3, 08:00:00 GMT+0
Identified - On Saturday, June 3rd, between 8am - 11am UTC (4am - 7am EDT, 1am - 4am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..

Jun 3, 09:17:49 GMT+0
Identified - Maintenance procedures have been applied and application is fully operational, however we will continue to monitor the systems a while longer..

Jun 3, 08:10:10 GMT+0
Identified - Maintenance is now in progress..

Jun 3, 11:02:06 GMT+0
Completed - Maintenance has completed successfully..

Duration: 31 minutes

Affected Components: Dashboard

May 11, 10:29:00 GMT+0
Identified - We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on..

May 11, 10:46:30 GMT+0
Monitoring - The issue has been resolved but we will continue to monitor the results..

May 11, 11:00:24 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 29 minutes

Affected Components: AI Copywriter

May 9, 10:06:26 GMT+0
Resolved - This incident has been resolved..

May 9, 08:37:06 GMT+0
Investigating - Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident..

May 9, 09:35:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 9, 09:13:34 GMT+0
Identified - We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses..

Duration: 2 hours

Affected Components: Searcher, Dashboard

May 6, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 6, 09:00:00 GMT+0
Identified - On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between: - 9:00 AM - 11:00 AM UTC / GMT - 5:00 AM - 7:00 AM Eastern Daylight Time - 2:00 AM - 4:00 AM Pacific Daylight Time.