Amplemarket Status - Incident history https://amplemarketstat.us Amplemarket Thu, 19 Mar 2026 09:00:00 +0000 Database Upgrade Type: Maintenance Duration: 7 minutes Affected Components: Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Workflows, Inbox, Outbox, Smart Actions, Tasks Mar 19, 09:00:00 GMT+0 - Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, March 19th, between 7:00am - 7:30am UTC (03:00am - 03:30am ET, 00:00 - 00:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform Mar 19, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 19, 09:07:23 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, March 19th, between 7:00am - 7:30am UTC (03:00am - 03:30am ET, 00:00 - 00:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:07:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 19 Mar 2026 09:00:00 +0000 https://amplemarketstat.us/maintenance/cmmwcau8c00da4xze2nuie1kf https://amplemarketstat.us/maintenance/cmmwcau8c00da4xze2nuie1kf Workflows runs are delayed Type: Incident Duration: 1 hour and 39 minutes Affected Components: Workflows Mar 16, 18:13:28 GMT+0 - Resolved - This incident has been resolved. Mar 16, 16:34:00 GMT+0 - Investigating - We are currently investigating this incident. Workflow runs are not lost, they will be executed once the issue is resolved. Mar 16, 16:54:26 GMT+0 - Investigating - We are currently investigating this incident. Mar 16, 17:51:09 GMT+0 - Identified - We’ve confirmed that workflows never stopped running. However, a large backlog built up, which triggered alerts indicating that workflows were not running. We are currently increasing the number of Workflow background workers to process the backlog more quickly. Mar 16, 18:03:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:13:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>16:34:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Workflow runs are not lost, they will be executed once the issue is resolved..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>16:54:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>17:51:09</var> GMT+0</small><br><strong>Identified</strong> - We’ve confirmed that workflows never stopped running. However, a large backlog built up, which triggered alerts indicating that workflows were not running. We are currently increasing the number of Workflow background workers to process the backlog more quickly..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>18:03:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 16 Mar 2026 16:34:00 +0000 https://amplemarketstat.us/incident/cmmtgge8w05skccebruqp137r https://amplemarketstat.us/incident/cmmtgge8w05skccebruqp137r Access to Amplemarket with degraded performance Type: Incident Duration: 2 hours and 54 minutes Affected Components: Smart Actions, Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Tasks Feb 10, 17:42:25 GMT+0 - Investigating - We are currently investigating an incident related to our DNS provider having increased error rates. Feb 10, 19:32:00 GMT+0 - Monitoring - The system is recovering and we're continuing monitoring for potential errors Feb 10, 20:36:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 54 minutes

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>17:42:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident related to our DNS provider having increased error rates..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>19:32:00</var> GMT+0</small><br><strong>Monitoring</strong> - The system is recovering and we're continuing monitoring for potential errors.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>20:36:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 10 Feb 2026 17:42:25 +0000 https://amplemarketstat.us/incident/cmlgw25m117oc11tvn1s5o5g8 https://amplemarketstat.us/incident/cmlgw25m117oc11tvn1s5o5g8 Database Upgrade Type: Maintenance Duration: 30 minutes Affected Components: Smart Actions, Calendar, Mailboxes, Sequences, AI Copywriter, Dashboard, Searcher, Dialer, Chrome Extension, Tasks Jan 17, 09:00:00 GMT+0 - Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Saturday, January 17th, between 9:00am - 9:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform Jan 17, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 17, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Saturday, January 17th, between 9:00am - 9:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 17 Jan 2026 09:00:00 +0000 https://amplemarketstat.us/maintenance/cmkfqxgvi0035kc7y4vgmt4li https://amplemarketstat.us/maintenance/cmkfqxgvi0035kc7y4vgmt4li Database Upgrade Type: Maintenance Duration: 2 hours Affected Components: Mailboxes, Smart Actions, Sequences, AI Copywriter, Dashboard, Searcher, Calendar, Dialer, Chrome Extension, Tasks Nov 8, 09:00:00 GMT+0 - Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on **Saturday, the 8th of November, between 9:00am - 11:00am UTC (04:00am - 06:00am ET, 01:00 - 03:00 PT).** This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime that we do not expected to exceed 2 hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform. Nov 8, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 8, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on **Saturday, the 8th of November, between 9:00am - 11:00am UTC (04:00am - 06:00am ET, 01:00 - 03:00 PT).** This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime that we do not expected to exceed 2 hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 8 Nov 2025 09:00:00 +0000 https://amplemarketstat.us/maintenance/cmhkprb5i022n12cglznc2bcz https://amplemarketstat.us/maintenance/cmhkprb5i022n12cglznc2bcz Database Upgrade Type: Maintenance Duration: 30 minutes Affected Components: Mailboxes, Sequences, Smart Actions, AI Copywriter, Dashboard, Searcher, Calendar, Dialer, Chrome Extension, Tasks Oct 23, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 08:00:00 GMT+0 - Identified - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, October 23rd, between 8:00am - 8:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform Oct 23, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - At Amplemarket we're always working to improve our systems to serve you better. As part of this effort, we'll be performing a brief maintenance upgrade on Thursday, October 23rd, between 8:00am - 8:30am UTC (04:00am - 04:30am ET, 01:00 - 01:30am PT) During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Oct 2025 08:00:00 +0000 https://amplemarketstat.us/maintenance/cmh251wgf001djn2o852rvwj9 https://amplemarketstat.us/maintenance/cmh251wgf001djn2o852rvwj9 Dialer unavailable due to AWS outage Type: Incident Duration: 3 hours and 6 minutes Affected Components: Dialer Oct 20, 10:42:39 GMT+0 - Identified - Amazon Web Services (AWS), is currently experiencing a major outage that's impacting several third-party services worldwide. While Amplemarket's core platform remains unaffected, our Dialer provider - Twilio - is currently down. As a result, you may experience issues with the Dialer or other phone-related features within Amplemarket. Oct 20, 11:47:18 GMT+0 - Monitoring - AWS has shared an updating stating the issue has been fully mitigated. Amplemarket's Dialer seems to be working as well for now. Oct 20, 13:49:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 6 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:42:39</var> GMT+0</small><br><strong>Identified</strong> - Amazon Web Services (AWS), is currently experiencing a major outage that's impacting several third-party services worldwide. While Amplemarket's core platform remains unaffected, our Dialer provider - Twilio - is currently down. As a result, you may experience issues with the Dialer or other phone-related features within Amplemarket..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:47:18</var> GMT+0</small><br><strong>Monitoring</strong> - AWS has shared an updating stating the issue has been fully mitigated. Amplemarket's Dialer seems to be working as well for now..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:49:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 10:42:39 +0000 https://amplemarketstat.us/incident/cmgz0b39a009k80dftbxqjwa5 https://amplemarketstat.us/incident/cmgz0b39a009k80dftbxqjwa5 Errors when revealing email addresses and phone numbers in the Searcher and Lead Lists Type: Incident Duration: 3 hours and 11 minutes Affected Components: Dashboard, Searcher Sep 26, 17:14:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 26, 15:00:45 GMT+0 - Identified - We have identified the issue and are working on a fix. Sep 26, 18:12:08 GMT+0 - Resolved - We have successfully resolved the issue causing errors when revealing email addresses and phone numbers in the Searcher and Lead Lists. All functionality is now operating as expected. Type: Incident

Duration: 3 hours and 11 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>17:14:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:00:45</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>18:12:08</var> GMT+0</small><br><strong>Resolved</strong> - We have successfully resolved the issue causing errors when revealing email addresses and phone numbers in the Searcher and Lead Lists. All functionality is now operating as expected..</p> ]]> Fri, 26 Sep 2025 15:00:45 +0000 https://amplemarketstat.us/incident/cmg11booc00zu7pljj5juat9o https://amplemarketstat.us/incident/cmg11booc00zu7pljj5juat9o Analytics section Unavailable Due to Database Issue Type: Incident Duration: 4 hours and 46 minutes Affected Components: Dashboard Jul 18, 02:00:00 GMT+0 - Monitoring - We identified a database issue that caused the analytics section of the platform to become temporarily unavailable. A fix has been implemented, and the service has been restored. We are actively monitoring to ensure continued stability. Jul 18, 06:45:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 46 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We identified a database issue that caused the analytics section of the platform to become temporarily unavailable. A fix has been implemented, and the service has been restored. We are actively monitoring to ensure continued stability..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>06:45:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 18 Jul 2025 02:00:00 +0000 https://amplemarketstat.us/incident/cmd8hlwyi0028la4vie99h2zy https://amplemarketstat.us/incident/cmd8hlwyi0028la4vie99h2zy Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Dashboard, Tasks, Dialer, Chrome Extension, AI Copywriter, Sequences, Smart Actions, Searcher, Mailboxes, Calendar Jun 14, 08:00:00 GMT+0 - Identified - On Saturday, June 14th, between 8:00am - 9:00am UTC (1:00am - 2:00am PST, 4:00am - 56:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform. Jun 14, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 14, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , ,

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, June 14th, between 8:00am - 9:00am UTC (1:00am - 2:00am PST, 4:00am - 56:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 14 Jun 2025 08:00:00 +0000 https://amplemarketstat.us/maintenance/cmbsy9aag0003669dq1cnue2m https://amplemarketstat.us/maintenance/cmbsy9aag0003669dq1cnue2m Platform issues related to Google Cloud outage Type: Incident Duration: 5 hours and 24 minutes Affected Components: Dashboard Jun 12, 17:55:00 GMT+0 - Identified - We are currently investigating user-reported issues affecting some parts of the platform. These disruptions seem related to a widespread Google Cloud outage impacting multiple services and regions. We're actively monitoring the situation and will provide updates as more information becomes available. Jun 12, 20:18:45 GMT+0 - Monitoring - We are beginning to see some improvements and are continuing to monitor the situation. Jun 12, 23:18:45 GMT+0 - Resolved - GCP's platform has recovered has been resolved, and we are no longer seeing issues with our platform. Type: Incident

Duration: 5 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>17:55:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating user-reported issues affecting some parts of the platform. These disruptions seem related to a widespread Google Cloud outage impacting multiple services and regions. We're actively monitoring the situation and will provide updates as more information becomes available..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:18:45</var> GMT+0</small><br><strong>Monitoring</strong> - We are beginning to see some improvements and are continuing to monitor the situation..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>23:18:45</var> GMT+0</small><br><strong>Resolved</strong> - GCP's platform has recovered has been resolved, and we are no longer seeing issues with our platform. .</p> ]]> Thu, 12 Jun 2025 17:55:00 +0000 https://amplemarketstat.us/incident/cmbtt35id002sontkhcmsiph8 https://amplemarketstat.us/incident/cmbtt35id002sontkhcmsiph8 Investigating a partial outage affecting the application Type: Incident Duration: 2 hours and 27 minutes Affected Components: Dashboard, Tasks, Dialer, Chrome Extension, AI Copywriter, Searcher, Mailboxes, Sequences, Smart Actions, Calendar Apr 28, 06:07:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 28, 08:04:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 28, 08:33:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 27 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:07:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>08:04:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>08:33:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 28 Apr 2025 06:07:00 +0000 https://amplemarketstat.us/incident/cma0s3xe7001f59enm7eyrufz https://amplemarketstat.us/incident/cma0s3xe7001f59enm7eyrufz Database Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Apr 17, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 17, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 17, 05:00:00 GMT+0 - Identified - At Amplemarket we’re always working to improve our systems to serve you better. As part of this effort, we’ll be performing a brief maintenance update on **Thursday, April 17th, between 5:00am - 5:30am UTC (01:00am - 01:30am ET, 22:00 - 22:30am PT )** During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform. Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - At Amplemarket we’re always working to improve our systems to serve you better. As part of this effort, we’ll be performing a brief maintenance update on **Thursday, April 17th, between 5:00am - 5:30am UTC (01:00am - 01:30am ET, 22:00 - 22:30am PT )** During this time, you may experience a slightly higher error rate on some parts of the system and we expect this to only last only a short while. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..</p> ]]> Thu, 17 Apr 2025 05:00:00 +0000 https://amplemarketstat.us/maintenance/cm9k4m9q3000m13bq50fvfbhb https://amplemarketstat.us/maintenance/cm9k4m9q3000m13bq50fvfbhb Issues affecting our Dashboard Type: Incident Duration: 35 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Apr 14, 16:55:00 GMT+0 - Investigating - We've detected an issue affecting our Dashboard component and are actively investigating Apr 14, 17:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components: , , , , , , , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We've detected an issue affecting our Dashboard component and are actively investigating.</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>17:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 14 Apr 2025 16:55:00 +0000 https://amplemarketstat.us/incident/cm9hcmpp2000mkdu6rf046p02 https://amplemarketstat.us/incident/cm9hcmpp2000mkdu6rf046p02 Database Intervention Type: Maintenance Duration: 1 hour Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Feb 22, 09:00:00 GMT+0 - Identified - On Saturday, February 22nd, between 9:00am - 10:00am UTC (02:00am - 03:00am PST, 05:00 - 06:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform. Feb 22, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, February 22nd, between 9:00am - 10:00am UTC (02:00am - 03:00am PST, 05:00 - 06:00am EST), we will be conducting a crucial intervention to our databases. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed 1 hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our platform..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 22 Feb 2025 09:00:00 +0000 https://amplemarketstat.us/maintenance/cm7aotuxh002eoz10y1phoqcr https://amplemarketstat.us/maintenance/cm7aotuxh002eoz10y1phoqcr Amplemarket App is Unreachable Type: Incident Duration: 24 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Jan 7, 17:07:09 GMT+0 - Resolved - This incident has been resolved. Jan 7, 17:01:55 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 7, 16:52:12 GMT+0 - Identified - The issue has been identified, and we are actively working to resolve it as quickly as possible. Jan 7, 16:43:35 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 24 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>17:07:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>17:01:55</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:52:12</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified, and we are actively working to resolve it as quickly as possible..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:43:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 7 Jan 2025 16:43:35 +0000 https://amplemarketstat.us/incident/cm5mp9lr4000oyo17bgq85zzc https://amplemarketstat.us/incident/cm5mp9lr4000oyo17bgq85zzc Database Upgrade Type: Maintenance Duration: 2 hours and 3 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Dec 21, 11:02:40 GMT+0 - Completed - Maintenance has completed successfully. Dec 21, 09:00:00 GMT+0 - Identified - On Saturday, December 21st, between 9am - 11am UTC (4am - 6am EST, 1am - 3am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won't be available to users, which we plan not to last more than two hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. Dec 21, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours and 3 minutes

Affected Components: , , , , , , , , ,

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>11:02:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, December 21st, between 9am - 11am UTC (4am - 6am EST, 1am - 3am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won't be available to users, which we plan not to last more than two hours. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 21 Dec 2024 09:00:00 +0000 https://amplemarketstat.us/maintenance/cm4u5u9bl0004r2ufwxd8aqfu https://amplemarketstat.us/maintenance/cm4u5u9bl0004r2ufwxd8aqfu Slowness when accessing the dashboard Type: Incident Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Nov 6, 15:45:32 GMT+0 - Resolved - This incident has been resolved. Nov 6, 15:45:32 GMT+0 - Monitoring - We identified the cause of the slowdown and have restored service to nominal performance. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:45:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:45:32</var> GMT+0</small><br><strong>Monitoring</strong> - We identified the cause of the slowdown and have restored service to nominal performance..</p> ]]> Wed, 6 Nov 2024 15:45:32 +0000 https://amplemarketstat.us/incident/cm361xqov002612f3four2md0 https://amplemarketstat.us/incident/cm361xqov002612f3four2md0 We're investigating a sudden increase in the number of requests to our API Type: Incident Duration: 14 minutes Affected Components: Sequences, Mailboxes, Calendar Oct 9, 19:58:30 GMT+0 - Investigating - We are currently investigating this incident. Oct 9, 20:12:11 GMT+0 - Resolved - This incident has been resolved, the services are responding normally. Type: Incident

Duration: 14 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:58:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>20:12:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, the services are responding normally..</p> ]]> Wed, 9 Oct 2024 19:58:30 +0000 https://amplemarketstat.us/incident/cm22almh40006kjosk3mi7cby https://amplemarketstat.us/incident/cm22almh40006kjosk3mi7cby Business database showing incomplete results when performing searches Type: Incident Duration: 21 hours and 30 minutes Affected Components: Searcher Sep 26, 09:00:00 GMT+0 - Investigating - We are investigating this issue. Sep 26, 10:00:00 GMT+0 - Identified - We've identified the source of the problem to be related with a new feature that has been rolled-back. Sep 26, 10:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 26, 14:53:09 GMT+0 - Monitoring - We are running a data recovery operation that will allow the full Searcher results to become available again. Unfortunately this operation is running in the background not to impact ongoing usage of the platform and will require some time to complete. We apologise for the inconvenience. Sep 27, 06:30:00 GMT+0 - Resolved - The recovery procedure has finished and all results are now available when searching. Type: Incident

Duration: 21 hours and 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating this issue..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the source of the problem to be related with a new feature that has been rolled-back..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:53:09</var> GMT+0</small><br><strong>Monitoring</strong> - We are running a data recovery operation that will allow the full Searcher results to become available again. Unfortunately this operation is running in the background not to impact ongoing usage of the platform and will require some time to complete. We apologise for the inconvenience..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The recovery procedure has finished and all results are now available when searching..</p> ]]> Thu, 26 Sep 2024 09:00:00 +0000 https://amplemarketstat.us/incident/cm1jeak00000faenemysnukft https://amplemarketstat.us/incident/cm1jeak00000faenemysnukft Database Intervention Type: Maintenance Duration: 30 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Sequences, Mailboxes, AI Copywriter, Calendar Sep 10, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 10, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully. Sep 10, 05:00:00 GMT+0 - Identified - On Tuesday, September 10th, between 5am - 5:30am UTC (1am - 1:30am EDT, 10pm - 10:30am PDT), we will be conducting a crucial intervention to our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an 30 minutes. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Tuesday, September 10th, between 5am - 5:30am UTC (1am - 1:30am EDT, 10pm - 10:30am PDT), we will be conducting a crucial intervention to our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an 30 minutes. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> ]]> Tue, 10 Sep 2024 05:00:00 +0000 https://amplemarketstat.us/maintenance/cm0v5tmt5002g9debw96l41t9 https://amplemarketstat.us/maintenance/cm0v5tmt5002g9debw96l41t9 Sequence operations temporarily unavailable Type: Incident Duration: 1 hour and 20 minutes Affected Components: Sequences Aug 14, 15:21:00 GMT+0 - Resolved - This incident has been resolved. Aug 12, 13:59:00 GMT+0 - Investigating - We are currently investigating an incident in sequence operations where operations over active sequences are not available. Aug 12, 14:03:00 GMT+0 - Identified - We've identified the root cause to the issue and the team is issuing a fix that will be rolled out soon. Aug 12, 15:01:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>15:21:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:59:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident in sequence operations where operations over active sequences are not available..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:03:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the root cause to the issue and the team is issuing a fix that will be rolled out soon..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>15:01:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 12 Aug 2024 13:59:00 +0000 https://amplemarketstat.us/incident/clzr4x6ku44732hoof6osluuz0 https://amplemarketstat.us/incident/clzr4x6ku44732hoof6osluuz0 Delays in background processing components Type: Incident Duration: 40 minutes Affected Components: Smart Actions, Tasks, Dialer, Mailboxes, AI Copywriter, Calendar Jun 10, 21:54:49 GMT+0 - Resolved - This incident has been resolved. Jun 10, 21:15:00 GMT+0 - Identified - We've identified the issue affecting our background processing infrastructure and a mitigation action has been executed. Jun 10, 21:15:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 21:35:02 GMT+0 - Monitoring - We are seeing signs of recovery and the platform is experiencing no delays at this point. We will continue to monitor. Type: Incident

Duration: 40 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:54:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue affecting our background processing infrastructure and a mitigation action has been executed..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:35:02</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing signs of recovery and the platform is experiencing no delays at this point. We will continue to monitor..</p> ]]> Mon, 10 Jun 2024 21:15:00 +0000 https://amplemarketstat.us/incident/clx9hjgnv97914bols2g5x3avv https://amplemarketstat.us/incident/clx9hjgnv97914bols2g5x3avv Database Maintenance Type: Maintenance Duration: 3 hours and 59 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar Jun 1, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 1, 07:00:00 GMT+0 - Identified - On Saturday, June 1st, between 7am - 11am UTC (3am - 7am EDT, 0am - 4am PDT), we will be performing a scheduled maintenance to our production databases. This maintenance has been planned as a follow up to our recent successful database upgrade and is necessary for the continued reliability of our services. This procedure requires a temporary downtime, where our application won’t be available to users, which we plan to be the last one we will require in this series of interventions. We apologize for any inconvenience caused and appreciate your understanding. Jun 1, 10:59:16 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 59 minutes

Affected Components: , , , , , , , ,

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, June 1st, between 7am - 11am UTC (3am - 7am EDT, 0am - 4am PDT), we will be performing a scheduled maintenance to our production databases. This maintenance has been planned as a follow up to our recent successful database upgrade and is necessary for the continued reliability of our services. This procedure requires a temporary downtime, where our application won’t be available to users, which we plan to be the last one we will require in this series of interventions. We apologize for any inconvenience caused and appreciate your understanding..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:59:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 1 Jun 2024 07:00:00 +0000 https://amplemarketstat.us/maintenance/clwp13z4618551b9od8ay8jeim https://amplemarketstat.us/maintenance/clwp13z4618551b9od8ay8jeim Database Upgrade Type: Maintenance Duration: 2 hours Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar May 18, 09:44:02 GMT+0 - Identified - Maintenance has finished upgrading the database. The team is starting our services and will be monitoring May 18, 08:00:01 GMT+0 - Identified - Maintenance is now in progress May 18, 08:00:00 GMT+0 - Identified - On Saturday, May 18th, between 9am - 11am UTC (5am - 7am EST, 2am - 4am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won’t be available to users, which we plan not to last more than one hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. May 18, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>09:44:02</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has finished upgrading the database. The team is starting our services and will be monitoring.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, May 18th, between 9am - 11am UTC (5am - 7am EST, 2am - 4am PST), we will be conducting a database upgrade. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires a temporary downtime, where our application won’t be available to users, which we plan not to last more than one hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 18 May 2024 08:00:00 +0000 https://amplemarketstat.us/maintenance/clw4pux9476621bao9wet1s7lq https://amplemarketstat.us/maintenance/clw4pux9476621bao9wet1s7lq Network Intervention Type: Maintenance Duration: 1 hour Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar Mar 2, 10:00:00 GMT+0 - Identified - Maintenance has been completed and we're re-starting our services. Thank you for your understanding. Mar 2, 10:09:00 GMT+0 - Completed - We're closing the maintenance window as systems are up and running. Mar 2, 09:00:00 GMT+0 - Identified - On Saturday, March 2nd, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting a network upgrade to our database infrastructure. This maintenance is essential to enhance the performance, security, and reliability of our services. This procedure requires a brief moment of downtime not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. Mar 2, 09:09:00 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has been completed and we're re-starting our services. Thank you for your understanding..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:09:00</var> GMT+0</small><br><strong>Completed</strong> - We're closing the maintenance window as systems are up and running..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, March 2nd, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting a network upgrade to our database infrastructure. This maintenance is essential to enhance the performance, security, and reliability of our services. This procedure requires a brief moment of downtime not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:09:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 2 Mar 2024 09:00:00 +0000 https://amplemarketstat.us/maintenance/clt5uy4qs7127ban67oo7qd4x https://amplemarketstat.us/maintenance/clt5uy4qs7127ban67oo7qd4x Amplemarket is not loading Type: Incident Duration: 11 days, 22 hours and 27 minutes Affected Components: Dashboard, Tasks, Dialer, AI Copywriter Dec 6, 13:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 6, 09:49:33 GMT+0 - Investigating - We are currently investigating this incident. Dec 6, 10:00:04 GMT+0 - Monitoring - Amplemarket dashboard is running again; we will continue to monitor for a while longer. Dec 6, 10:07:13 GMT+0 - Investigating - We're seeing some instability in our infrastructure again and are having intermittent errors while accessing the Amplemarket Dashboard. We are working to solve the issue. Dec 6, 10:11:48 GMT+0 - Identified - We are experiencing networking issues with our cloud infrastructure provider. We are continuing to work on a fix for this incident. Dec 6, 10:41:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 6, 11:56:05 GMT+0 - Identified - We're still experiencing intermittent periods of downtime within the app and continue to work on a solution. Dec 6, 14:01:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 6, 14:35:46 GMT+0 - Monitoring - We have made changes to our infrastructure to resolve the intermittent 500 server errors. These changes may take up to 1h to propagate to all DNS servers globally, however the majority of users should be able to access Amplemarket without any issue. If you continue to experience an error when accessing Amplemarket, please try clearing Chrome's DNS Cache by opening `chrome://net-internals/#dns` and pressing "Clear Host Cache" button. We will monitor this for a while longer. Dec 6, 14:36:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 days, 22 hours and 27 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>09:49:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:00:04</var> GMT+0</small><br><strong>Monitoring</strong> - Amplemarket dashboard is running again; we will continue to monitor for a while longer..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:07:13</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing some instability in our infrastructure again and are having intermittent errors while accessing the Amplemarket Dashboard. We are working to solve the issue..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:11:48</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing networking issues with our cloud infrastructure provider. We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>10:41:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:56:05</var> GMT+0</small><br><strong>Identified</strong> - We're still experiencing intermittent periods of downtime within the app and continue to work on a solution..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:01:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:35:46</var> GMT+0</small><br><strong>Monitoring</strong> - We have made changes to our infrastructure to resolve the intermittent 500 server errors. These changes may take up to 1h to propagate to all DNS servers globally, however the majority of users should be able to access Amplemarket without any issue. If you continue to experience an error when accessing Amplemarket, please try clearing Chrome's DNS Cache by opening `chrome://net-internals/#dns` and pressing "Clear Host Cache" button. We will monitor this for a while longer..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 Dec 2023 09:49:33 +0000 https://amplemarketstat.us/incident/clptl83oc40110b9olsay4y0xm https://amplemarketstat.us/incident/clptl83oc40110b9olsay4y0xm Some calendar links showing an error when opened Type: Incident Duration: 1 hour and 5 minutes Affected Components: Calendar Nov 14, 22:23:46 GMT+0 - Resolved - This incident has been resolved at our provider's end and calendar links are now working normally. Nov 14, 21:18:39 GMT+0 - Investigating - We have detected that calendar links generated through our scheduler for some users are showing an error when displaying the calendar. We are working with our provider on a resolution. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>22:23:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved at our provider's end and calendar links are now working normally..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>21:18:39</var> GMT+0</small><br><strong>Investigating</strong> - We have detected that calendar links generated through our scheduler for some users are showing an error when displaying the calendar. We are working with our provider on a resolution..</p> ]]> Tue, 14 Nov 2023 21:18:39 +0000 https://amplemarketstat.us/incident/cloyu5k5113021b3ogobuc5g42 https://amplemarketstat.us/incident/cloyu5k5113021b3ogobuc5g42 AI Copywriter Outage Type: Incident Duration: 1 day and 5 hours Affected Components: AI Copywriter Nov 8, 14:47:00 GMT+0 - Identified - Our AI provider is experiencing a major outage and are working to mitigate the issue. Currently any attempts to utilize AI functionality with in the product will be met with an error. We apologise for the inconvenience. Nov 8, 15:16:00 GMT+0 - Resolved - The issue experienced by our AI providers have been mitigated and functionality is back to normal. Type: Incident

Duration: 1 day and 5 hours

Affected Components:

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:47:00</var> GMT+0</small><br><strong>Identified</strong> - Our AI provider is experiencing a major outage and are working to mitigate the issue. Currently any attempts to utilize AI functionality with in the product will be met with an error. We apologise for the inconvenience..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:16:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue experienced by our AI providers have been mitigated and functionality is back to normal..</p> ]]> Wed, 8 Nov 2023 14:47:00 +0000 https://amplemarketstat.us/incident/clopx1ena20689ckofu3u51wgn https://amplemarketstat.us/incident/clopx1ena20689ckofu3u51wgn Amplemarket App is Unreachable Type: Incident Duration: 1 day Affected Components: Dashboard Oct 25, 14:42:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 25, 14:36:00 GMT+0 - Investigating - We are currently investigating this incident and attempting to restore access as fast as possible. Oct 25, 15:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day

Affected Components:

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>14:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>14:36:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident and attempting to restore access as fast as possible..</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Oct 2023 14:36:00 +0000 https://amplemarketstat.us/incident/clo5v3qy20922bdn2iw7ccj6t https://amplemarketstat.us/incident/clo5v3qy20922bdn2iw7ccj6t Database Upgrade Type: Maintenance Duration: 49 minutes Affected Components: Dashboard, Smart Actions, Searcher, Tasks, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar Sep 30, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 30, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 30, 09:10:48 GMT+0 - Identified - Maintenance is still in progress and will need to be extended for another 30 minutes. We apologise for the inconvenience. Sep 30, 08:00:00 GMT+0 - Identified - On Saturday, September 30th, between 8am - 10:30am UTC (4am - 6:30am EDT, 1am - 3:30am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. Type: Maintenance

Duration: 49 minutes

Affected Components: , , , , , , , ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>09:10:48</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress and will need to be extended for another 30 minutes. We apologise for the inconvenience..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, September 30th, between 8am - 10:30am UTC (4am - 6:30am EDT, 1am - 3:30am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> ]]> Sat, 30 Sep 2023 08:00:00 +0000 https://amplemarketstat.us/maintenance/clmz5cg4n14173bgonxm6g34rt https://amplemarketstat.us/maintenance/clmz5cg4n14173bgonxm6g34rt Database Intervention Type: Maintenance Duration: 47 minutes Affected Components: Tasks Sep 16, 08:00:00 GMT+0 - Identified - On Saturday, September 16, between 8am - 10am UTC (4am - 6am EDT, 1am - 3am PDT), we will be conducting an intervention to our primary database that will impact some functionality. During the intervention there will be a window of around 1 hour to 2 hours of user impact where: - Users won’t be able to manually execute tasks and will see an error message - New tasks scheduling will be paused and then resume after the intervention This maintenance is essential to enhance the performance and maintainability of our services. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services. Sep 16, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 08:46:49 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 47 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, September 16, between 8am - 10am UTC (4am - 6am EDT, 1am - 3am PDT), we will be conducting an intervention to our primary database that will impact some functionality. During the intervention there will be a window of around 1 hour to 2 hours of user impact where: - Users won’t be able to manually execute tasks and will see an error message - New tasks scheduling will be paused and then resume after the intervention This maintenance is essential to enhance the performance and maintainability of our services. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services. .</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>08:46:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 16 Sep 2023 08:00:00 +0000 https://amplemarketstat.us/maintenance/clmgll0q042194b3odmtov76hw https://amplemarketstat.us/maintenance/clmgll0q042194b3odmtov76hw Amplemarket App is Unreachable Type: Incident Duration: 28 minutes Affected Components: Dashboard, Smart Actions, Searcher, Chrome Extension, Dialer, Mailboxes, AI Copywriter, Calendar Aug 14, 14:44:13 GMT+0 - Identified - The team has identified the issue and is working on applying a fix. Aug 14, 14:52:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 14, 15:02:38 GMT+0 - Resolved - This incident has been resolved. Aug 14, 14:34:45 GMT+0 - Investigating - Amplemarket App is currently unreachable experiencing high load levels. Our team is currently investigating this incident and will provide an update shortly. Type: Incident

Duration: 28 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>14:44:13</var> GMT+0</small><br><strong>Identified</strong> - The team has identified the issue and is working on applying a fix..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>14:52:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>15:02:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>14:34:45</var> GMT+0</small><br><strong>Investigating</strong> - Amplemarket App is currently unreachable experiencing high load levels. Our team is currently investigating this incident and will provide an update shortly..</p> ]]> Mon, 14 Aug 2023 14:34:45 +0000 https://amplemarketstat.us/incident/cllaz7s618910b7ofd02pk1pd https://amplemarketstat.us/incident/cllaz7s618910b7ofd02pk1pd Dashboard slowness Type: Incident Duration: 4 hours and 42 minutes Affected Components: Dashboard, Searcher, Chrome Extension Jun 19, 12:49:11 GMT+0 - Investigating - We are investigating an issue with our system where users may experience some general slowness in interacting with Amplemarket Dashboard. We are working to resolve the issue as soon as possible. Jun 19, 13:35:06 GMT+0 - Identified - We continue to work on resolving the overall slowness that users may be experiencing when navigating and interacting with the Amplemarket Dashboard (e.g. uploading lists, enriching leads, loading charts, performing searches). Jun 19, 17:17:33 GMT+0 - Monitoring - All system response times are returning to nominal values and the overall interactions within Amplemarket's Dashboard and Chrome Extension should all be operating normally once again. Jun 19, 14:25:11 GMT+0 - Identified - We continue to work on resolving the overall slowness that some users may still be experiencing. Jun 19, 16:27:24 GMT+0 - Identified - There are still some instances where users may experience slowness in certain interactions within the Amplemarket Dashboard and we continue to resolve the issue. Jun 19, 17:31:21 GMT+0 - Resolved - All systems are operating normally again. Type: Incident

Duration: 4 hours and 42 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>12:49:11</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with our system where users may experience some general slowness in interacting with Amplemarket Dashboard. We are working to resolve the issue as soon as possible..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>13:35:06</var> GMT+0</small><br><strong>Identified</strong> - We continue to work on resolving the overall slowness that users may be experiencing when navigating and interacting with the Amplemarket Dashboard (e.g. uploading lists, enriching leads, loading charts, performing searches)..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>17:17:33</var> GMT+0</small><br><strong>Monitoring</strong> - All system response times are returning to nominal values and the overall interactions within Amplemarket's Dashboard and Chrome Extension should all be operating normally once again..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>14:25:11</var> GMT+0</small><br><strong>Identified</strong> - We continue to work on resolving the overall slowness that some users may still be experiencing..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>16:27:24</var> GMT+0</small><br><strong>Identified</strong> - There are still some instances where users may experience slowness in certain interactions within the Amplemarket Dashboard and we continue to resolve the issue..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>17:31:21</var> GMT+0</small><br><strong>Resolved</strong> - All systems are operating normally again..</p> ]]> Mon, 19 Jun 2023 12:49:11 +0000 https://amplemarketstat.us/incident/clj2usama422269bhoba16zexxp https://amplemarketstat.us/incident/clj2usama422269bhoba16zexxp Database Intervention Type: Maintenance Duration: 42 minutes Affected Components: Dashboard, Searcher, Chrome Extension Jun 17, 09:33:10 GMT+0 - Identified - We need to delay the start of the scheduled maintenance and thus will occur between 9:45am - 10:15am UTC (5:45am - 6:15am EDT, 2:45am - 3:15am PDT). During this window there may be some downtime of the application but we expect it to last around 10 minutes, but shouldn't be more than 30 minutes. Again, we apologise for this inconvenience. Jun 17, 09:45:00 GMT+0 - Identified - On Saturday, June 17, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting an intervention to our primary database. This maintenance is essential to enhance the performance and maintainability of our services and is expected to not exceed 30 minutes of downtime. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services. Jun 17, 09:45:01 GMT+0 - Identified - Maintenance is now in progress Jun 17, 10:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 42 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:33:10</var> GMT+0</small><br><strong>Identified</strong> - We need to delay the start of the scheduled maintenance and thus will occur between 9:45am - 10:15am UTC (5:45am - 6:15am EDT, 2:45am - 3:15am PDT). During this window there may be some downtime of the application but we expect it to last around 10 minutes, but shouldn't be more than 30 minutes. Again, we apologise for this inconvenience..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, June 17, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting an intervention to our primary database. This maintenance is essential to enhance the performance and maintainability of our services and is expected to not exceed 30 minutes of downtime. The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 17 Jun 2023 09:45:00 +0000 https://amplemarketstat.us/maintenance/cliuhhvrh18148b8odihwe7tqi https://amplemarketstat.us/maintenance/cliuhhvrh18148b8odihwe7tqi Delays in lead enrichment Type: Incident Duration: 7 hours and 37 minutes Affected Components: Dashboard Jun 14, 10:00:00 GMT+0 - Monitoring - There have been delays in the lead enrichment process that started at around 10 am UTC. The issue was identified and has been resolved, and we're monitoring the progress as the processing times go down and return to normal. Impacted functionality: - Importing of Leads into Lists - Exporting of Saved Searches Jun 14, 17:37:13 GMT+0 - Resolved - Enrichment processing times are back to nominal levels. Type: Incident

Duration: 7 hours and 37 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - There have been delays in the lead enrichment process that started at around 10 am UTC. The issue was identified and has been resolved, and we're monitoring the progress as the processing times go down and return to normal. Impacted functionality: - Importing of Leads into Lists - Exporting of Saved Searches.</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>17:37:13</var> GMT+0</small><br><strong>Resolved</strong> - Enrichment processing times are back to nominal levels..</p> ]]> Wed, 14 Jun 2023 10:00:00 +0000 https://amplemarketstat.us/incident/clivw5ei287118x6oiue8slz06 https://amplemarketstat.us/incident/clivw5ei287118x6oiue8slz06 Dashboard slowness Type: Incident Duration: 3 hours and 27 minutes Affected Components: Dashboard, Chrome Extension Jun 12, 13:00:00 GMT+0 - Identified - We have identified an issue with our system where Users may experience some general slowness in interacting with Amplemarket Dashboard and, in certain instances, may even see an error page. We are working to resolve the issue as soon as possible. Jun 12, 15:50:50 GMT+0 - Monitoring - Systems are operating normally again, but we will continue to actively monitor for a while longer. Jun 12, 16:26:50 GMT+0 - Resolved - All systems are operating normally. Type: Incident

Duration: 3 hours and 27 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our system where Users may experience some general slowness in interacting with Amplemarket Dashboard and, in certain instances, may even see an error page. We are working to resolve the issue as soon as possible..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>15:50:50</var> GMT+0</small><br><strong>Monitoring</strong> - Systems are operating normally again, but we will continue to actively monitor for a while longer..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>16:26:50</var> GMT+0</small><br><strong>Resolved</strong> - All systems are operating normally..</p> ]]> Mon, 12 Jun 2023 13:00:00 +0000 https://amplemarketstat.us/incident/cliszeslu228049b3omz6x8wnyg https://amplemarketstat.us/incident/cliszeslu228049b3omz6x8wnyg Issue affecting our mailboxes Type: Incident Duration: 6 hours and 2 minutes Affected Components: Mailboxes Jun 6, 18:41:51 GMT+0 - Identified - We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider Jun 6, 18:46:28 GMT+0 - Identified - Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us." Jun 6, 19:39:47 GMT+0 - Identified - Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP." Jun 6, 20:39:57 GMT+0 - Identified - Last update from the email integrator provider: "We are continuing to investigate this issue." Jun 6, 21:42:13 GMT+0 - Monitoring - Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely. Jun 6, 21:44:01 GMT+0 - Monitoring - Success rate back to normal levels but you might see elevated latencies still Jun 6, 22:35:58 GMT+0 - Monitoring - From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels Jun 7, 00:43:54 GMT+0 - Resolved - This incident has been resolved Type: Incident

Duration: 6 hours and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>18:41:51</var> GMT+0</small><br><strong>Identified</strong> - We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider .</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>18:46:28</var> GMT+0</small><br><strong>Identified</strong> - Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us.".</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>19:39:47</var> GMT+0</small><br><strong>Identified</strong> - Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP.".</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>20:39:57</var> GMT+0</small><br><strong>Identified</strong> - Last update from the email integrator provider: "We are continuing to investigate this issue.".</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>21:42:13</var> GMT+0</small><br><strong>Monitoring</strong> - Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely. .</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>21:44:01</var> GMT+0</small><br><strong>Monitoring</strong> - Success rate back to normal levels but you might see elevated latencies still.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>22:35:58</var> GMT+0</small><br><strong>Monitoring</strong> - From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>00:43:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved.</p> ]]> Tue, 6 Jun 2023 18:41:51 +0000 https://amplemarketstat.us/incident/clikmnrql95928b9of9lwraqs5 https://amplemarketstat.us/incident/clikmnrql95928b9of9lwraqs5 Database Upgrade Type: Maintenance Duration: 3 hours and 2 minutes Affected Components: Dashboard Jun 3, 08:00:00 GMT+0 - Identified - On Saturday, June 3rd, between 8am - 11am UTC (4am - 7am EDT, 1am - 4am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure. Jun 3, 09:17:49 GMT+0 - Identified - Maintenance procedures have been applied and application is fully operational, however we will continue to monitor the systems a while longer. Jun 3, 08:10:10 GMT+0 - Identified - Maintenance is now in progress. Jun 3, 11:02:06 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, June 3rd, between 8am - 11am UTC (4am - 7am EDT, 1am - 4am PDT), we will be conducting a crucial intervention to upgrade the version of our database. This maintenance is essential to enhance the performance, security, and reliability of our services. However, this procedure requires some temporary downtime, not expected to exceed an hour. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our infrastructure..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:17:49</var> GMT+0</small><br><strong>Identified</strong> - Maintenance procedures have been applied and application is fully operational, however we will continue to monitor the systems a while longer..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>08:10:10</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>11:02:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 3 Jun 2023 08:00:00 +0000 https://amplemarketstat.us/maintenance/cliaj5j3f120386peoba8uylj0w https://amplemarketstat.us/maintenance/cliaj5j3f120386peoba8uylj0w Cannot create new sequences from saved searches or lists Type: Incident Duration: 31 minutes Affected Components: Dashboard May 11, 10:29:00 GMT+0 - Identified - We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on. May 11, 10:46:30 GMT+0 - Monitoring - The issue has been resolved but we will continue to monitor the results. May 11, 11:00:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>10:29:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>10:46:30</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved but we will continue to monitor the results..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:00:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 May 2023 10:29:00 +0000 https://amplemarketstat.us/incident/clhizxai51457581symzztmhx4tf https://amplemarketstat.us/incident/clhizxai51457581symzztmhx4tf Unable to generate AI Copywriter responses Type: Incident Duration: 1 hour and 29 minutes Affected Components: AI Copywriter May 9, 10:06:26 GMT+0 - Resolved - This incident has been resolved. May 9, 08:37:06 GMT+0 - Investigating - Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident. May 9, 09:35:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 9, 09:13:34 GMT+0 - Identified - We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components:

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:06:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>08:37:06</var> GMT+0</small><br><strong>Investigating</strong> - Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>09:35:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>09:13:34</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses..</p> ]]> Tue, 9 May 2023 08:37:06 +0000 https://amplemarketstat.us/incident/clhg0q797227619hsmz36rcjqsy https://amplemarketstat.us/incident/clhg0q797227619hsmz36rcjqsy Planned Maintenance Type: Maintenance Duration: 2 hours Affected Components: Searcher, Dashboard May 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully May 6, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 09:00:00 GMT+0 - Identified - On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between: - 9:00 AM - 11:00 AM UTC / GMT - 5:00 AM - 7:00 AM Eastern Daylight Time - 2:00 AM - 4:00 AM Pacific Daylight Time Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between: - 9:00 AM - 11:00 AM UTC / GMT - 5:00 AM - 7:00 AM Eastern Daylight Time - 2:00 AM - 4:00 AM Pacific Daylight Time.</p> ]]> Sat, 6 May 2023 09:00:00 +0000 https://amplemarketstat.us/maintenance/clhazxm0m236303blnjzp9f8kws https://amplemarketstat.us/maintenance/clhazxm0m236303blnjzp9f8kws