Resolved
Amplemarket is not loading

Started
December 06, 2023 at 9:49 AM
Status
Resolved after about 5 hours

Impact

Major outage
Affected
Dialer
AI Copywriter
Dashboard
Tasks
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have made changes to our infrastructure to resolve the intermittent 500 server errors. These changes may take up to 1h to propagate to all DNS servers globally, however the majority of users should be able to access Amplemarket without any issue.

    If you continue to experience an error when accessing Amplemarket, please try clearing Chrome's DNS Cache by opening chrome://net-internals/#dns and pressing "Clear Host Cache" button.

    We will monitor this for a while longer.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Update

    We're still experiencing intermittent periods of downtime within the app and continue to work on a solution.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are experiencing networking issues with our cloud infrastructure provider. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We're seeing some instability in our infrastructure again and are having intermittent errors while accessing the Amplemarket Dashboard. We are working to solve the issue.

  • Monitoring
    Monitoring

    Amplemarket dashboard is running again; we will continue to monitor for a while longer.

  • Investigating
    Investigating

    We are currently investigating this incident.