Amplemarket - Dialer - Potential Issue with Transcriptions – Incident details

Dialer - Potential Issue with Transcriptions

ResolvedDegraded performance1 hour 5 minutes

Affected

Dialer

Major outage from 5:01 PM to 6:06 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our VoIP provider is currently experiencing issues with call transcriptions. We're currently mitigating the issue by switching to a different transcription provider which only supports English. We'll continue to monitor and revert to the multi-language provider once the issue is fixed.