Amplemarket - Notice history

All systems operational

Dashboard - Operational

100% - uptime
Apr 2023 · 100.0%May · 99.92%Jun · 100.0%

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Apr 2023
May 2023
Jun 2023

Searcher - Operational

Mailboxes - Operational

Calendar - Operational

Sequences - Operational

Dialer - Operational

Tasks - Operational

Smart Actions - Operational

Chrome Extension - Operational

AI Copywriter - Operational

Notice history

Jun 2023

Dashboard slowness
  • Resolved
    Resolved

    All systems are operating normally again.

  • Monitoring
    Monitoring

    All system response times are returning to nominal values and the overall interactions within Amplemarket's Dashboard and Chrome Extension should all be operating normally once again.

  • Identified
    Update

    There are still some instances where users may experience slowness in certain interactions within the Amplemarket Dashboard and we continue to resolve the issue.

  • Identified
    Update

    We continue to work on resolving the overall slowness that some users may still be experiencing.

  • Identified
    Identified

    We continue to work on resolving the overall slowness that users may be experiencing when navigating and interacting with the Amplemarket Dashboard (e.g. uploading lists, enriching leads, loading charts, performing searches).

  • Investigating
    Investigating

    We are investigating an issue with our system where users may experience some general slowness in interacting with Amplemarket Dashboard. We are working to resolve the issue as soon as possible.

Database Intervention
  • Completed
    June 17, 2023 at 10:15 AM
    Completed
    June 17, 2023 at 10:15 AM

    Maintenance has completed successfully

  • In progress
    June 17, 2023 at 9:45 AM
    In progress
    June 17, 2023 at 9:45 AM

    Maintenance is now in progress

  • Update
    June 17, 2023 at 9:45 AM
    Planned
    June 17, 2023 at 9:45 AM

    On Saturday, June 17, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting an intervention to our primary database.

    This maintenance is essential to enhance the performance and maintainability of our services and is expected to not exceed 30 minutes of downtime.

    The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services.

  • Planned
    June 17, 2023 at 9:33 AM
    Planned
    June 17, 2023 at 9:33 AM

    We need to delay the start of the scheduled maintenance and thus will occur between 9:45am - 10:15am UTC (5:45am - 6:15am EDT, 2:45am - 3:15am PDT).

    During this window there may be some downtime of the application but we expect it to last around 10 minutes, but shouldn't be more than 30 minutes.

    Again, we apologise for this inconvenience.

Delays in lead enrichment
  • Resolved
    Resolved

    Enrichment processing times are back to nominal levels.

  • Monitoring
    Monitoring

    There have been delays in the lead enrichment process that started at around 10 am UTC. The issue was identified and has been resolved, and we're monitoring the progress as the processing times go down and return to normal.

    Impacted functionality:

    • Importing of Leads into Lists
    • Exporting of Saved Searches
Dashboard slowness
  • Resolved
    Resolved

    All systems are operating normally.

  • Monitoring
    Monitoring

    Systems are operating normally again, but we will continue to actively monitor for a while longer.

  • Identified
    Identified

    We have identified an issue with our system where Users may experience some general slowness in interacting with Amplemarket Dashboard and, in certain instances, may even see an error page. We are working to resolve the issue as soon as possible.

Issue affecting our mailboxes
  • Resolved
    Resolved

    This incident has been resolved

  • Monitoring
    Update

    From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels

  • Monitoring
    Update

    Success rate back to normal levels but you might see elevated latencies still

  • Monitoring
    Monitoring

    Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely.

  • Identified
    Update

    Last update from the email integrator provider: "We are continuing to investigate this issue."

  • Identified
    Update

    Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP."

  • Identified
    Update

    Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us."

  • Identified
    Identified

    We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider

May 2023

Cannot create new sequences from saved searches or lists
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue has been resolved but we will continue to monitor the results.

  • Identified
    Identified

    We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on.

Unable to generate AI Copywriter responses
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses.

  • Investigating
    Investigating

    Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident.

Planned Maintenance
  • Completed
    May 06, 2023 at 11:00 AM
    Completed
    May 06, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    May 06, 2023 at 9:00 AM
    In progress
    May 06, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    May 06, 2023 at 9:00 AM
    Planned
    May 06, 2023 at 9:00 AM

    On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between:

    • 9:00 AM - 11:00 AM UTC / GMT
    • 5:00 AM - 7:00 AM Eastern Daylight Time
    • 2:00 AM - 4:00 AM Pacific Daylight Time
Dashboard is unreachable
  • Resolved
    Resolved

    This incident has been resolved and all systems operating normally again.

  • Monitoring
    Monitoring

    We implemented a fix and the Dashboard is now reachable once again. We will continue to monitor the situation.

  • Identified
    Identified

    We have identified the issue and mitigation procedures are underway.

  • Investigating
    Investigating

    Our Dashboard is currently unreachable and is showing the error message "We're sorry, but something went wrong." We are currently investigating this incident and will provide an update shortly.

Apr 2023

Users unable to schedule a meeting via calendar
  • Resolved
    Resolved

    This incident has been resolved and Calendar Scheduling functionality has been restored.

  • Monitoring
    Monitoring

    The ability to schedule meetings via the Calender functionality was experiencing an outage where the user was presented with a bank page or a 504 Gateway Time-out.

    Our provider has been able to address the issue and we're continuing to monitor the situation.

Issues affecting our mailboxes
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our email provider confirmed the issue and has mitigated the issue. Now everything is working fine. But we will keep monitoring.

  • Identified
    Identified

    We identified that the problem is the connection between our email provider and us, and we contacted them and we are waiting for a response.

  • Investigating
    Investigating

    We've detected an issue affecting our Dashboard component and are actively investigating - and it seems to be correlated to our email provider

Apr 2023 to Jun 2023

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