Issues affecting our Dashboard's Searcher functionality

Resolved
Operational
Started about 1 year ago Lasted about 3 hours

Affected

Searcher
Updates
  • Resolved
    Resolved

    This incident has been resolved and all searcher related functionality continues to operate normally.

  • Monitoring
    Monitoring

    We have mitigated the issue and all searcher related functionality should be back to normal. We will continue to monitor while applying final measures to get full stability.

  • Identified
    Update

    We continue to work on a resolution to fully stabilize the searcher functionality; however we're still seeing some delays displaying results. More updates to follow.

  • Identified
    Update

    We continue to work on stabilizing the searcher-related functionality. More updates to follow.

  • Identified
    Identified

    We are working to resolve the intermittent issues where results may sometimes fail to load with the following functionality:

    • Searcher functionality
    • Customer Profiles
    • Sequences started from Customer Profiles
    • Contacts
  • Investigating
    Investigating

    We've detected an issue affecting our Dashboard component and are actively investigating