Amplemarket - Notice history

All systems operational

Dashboard - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 99.92%

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Mar 2023
Apr 2023
May 2023

Searcher - Operational

Mailboxes - Operational

Calendar - Operational

Sequences - Operational

Dialer - Operational

Tasks - Operational

Smart Actions - Operational

Chrome Extension - Operational

AI Copywriter - Operational

Notice history

May 2023

Cannot create new sequences from saved searches or lists
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue has been resolved but we will continue to monitor the results.

  • Identified
    Identified

    We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on.

Unable to generate AI Copywriter responses
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses.

  • Investigating
    Investigating

    Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident.

Planned Maintenance
  • Completed
    May 06, 2023 at 11:00 AM
    Completed
    May 06, 2023 at 11:00 AM

    Maintenance has completed successfully

  • In progress
    May 06, 2023 at 9:00 AM
    In progress
    May 06, 2023 at 9:00 AM

    Maintenance is now in progress

  • Planned
    May 06, 2023 at 9:00 AM
    Planned
    May 06, 2023 at 9:00 AM

    On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between:

    • 9:00 AM - 11:00 AM UTC / GMT
    • 5:00 AM - 7:00 AM Eastern Daylight Time
    • 2:00 AM - 4:00 AM Pacific Daylight Time
Dashboard is unreachable
  • Resolved
    Resolved

    This incident has been resolved and all systems operating normally again.

  • Monitoring
    Monitoring

    We implemented a fix and the Dashboard is now reachable once again. We will continue to monitor the situation.

  • Identified
    Identified

    We have identified the issue and mitigation procedures are underway.

  • Investigating
    Investigating

    Our Dashboard is currently unreachable and is showing the error message "We're sorry, but something went wrong." We are currently investigating this incident and will provide an update shortly.

Apr 2023

Users unable to schedule a meeting via calendar
  • Resolved
    Resolved

    This incident has been resolved and Calendar Scheduling functionality has been restored.

  • Monitoring
    Monitoring

    The ability to schedule meetings via the Calender functionality was experiencing an outage where the user was presented with a bank page or a 504 Gateway Time-out.

    Our provider has been able to address the issue and we're continuing to monitor the situation.

Issues affecting our mailboxes
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our email provider confirmed the issue and has mitigated the issue. Now everything is working fine. But we will keep monitoring.

  • Identified
    Identified

    We identified that the problem is the connection between our email provider and us, and we contacted them and we are waiting for a response.

  • Investigating
    Investigating

    We've detected an issue affecting our Dashboard component and are actively investigating - and it seems to be correlated to our email provider

Mar 2023

Issues affecting our Dashboard's Searcher functionality
  • Resolved
    Resolved

    This incident has been resolved and all searcher related functionality continues to operate normally.

  • Monitoring
    Monitoring

    We have mitigated the issue and all searcher related functionality should be back to normal. We will continue to monitor while applying final measures to get full stability.

  • Update
    Update

    We continue to work on a resolution to fully stabilize the searcher functionality; however we're still seeing some delays displaying results. More updates to follow.

  • Update
    Update

    We continue to work on stabilizing the searcher-related functionality. More updates to follow.

  • Identified
    Identified

    We are working to resolve the intermittent issues where results may sometimes fail to load with the following functionality:

    • Searcher functionality
    • Customer Profiles
    • Sequences started from Customer Profiles
    • Contacts
  • Investigating
    Investigating

    We've detected an issue affecting our Dashboard component and are actively investigating

Mar 2023 to May 2023

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