Amplemarket - Notice history

This incident has been resolved and all searcher related functionality continues to operate normally.

We have mitigated the issue and all searcher related functionality should be back to normal. We will continue to monitor while applying final measures to get full stability.

We continue to work on a resolution to fully stabilize the searcher functionality; however we're still seeing some delays displaying results. More updates to follow.

We continue to work on stabilizing the searcher-related functionality. More updates to follow.

We are working to resolve the intermittent issues where results may sometimes fail to load with the following functionality:

• Searcher functionality
• Customer Profiles
• Sequences started from Customer Profiles
• Contacts

Searcher functionality has returned to normal operation.

We've recovered most of the functionality and are currently monitoring the data recovery process to get all Searcher data available again. This may take some time but should not affect normal operation for our customers.

We have recovered most of the Searcher functionality and are continuing to work to recover all data. Some pages that are powered by the Searcher are also affected such as contacts, customer profiles and contact tracking. Manual customer profiles are not affected.

We've identified the cause for the issue and are working towards restoring Searcher functionality. For the time being, some searches may fail, be delayed or return incomplete results due to a partial outage affecting our cluster.

Dialer operating normally.

Our call provider has implemented a fix and our tests have confirmed that calls are working once again. We will continue to monitor the situation.