Amplemarket - Notice history

All systems operational

Dashboard - Operational

100% - uptime
May 2023 · 99.92%Jun · 100.0%Jul · 100.0%

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May 2023
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Searcher - Operational

Mailboxes - Operational

Calendar - Operational

Sequences - Operational

Dialer - Operational

Tasks - Operational

Chrome Extension - Operational

AI Copywriter - Operational

Workflows - Operational

Inbox - Operational

Outbox - Operational

Analytics - Operational

100% - uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2023
Jun 2023
Jul 2023

Notice history

View current status

Jul 2023

No notices reported this month

Jun 2023

Dashboard slowness
ResolvedDegraded performance4 hours 42 minutes
  • Resolved
    UTC
    Resolved

    All systems are operating normally again.

  • Monitoring
    UTC
    Monitoring

    All system response times are returning to nominal values and the overall interactions within Amplemarket's Dashboard and Chrome Extension should all be operating normally once again.

  • Update
    UTC
    Update

    There are still some instances where users may experience slowness in certain interactions within the Amplemarket Dashboard and we continue to resolve the issue.

  • Update
    UTC
    Update

    We continue to work on resolving the overall slowness that some users may still be experiencing.

  • Identified
    UTC
    Identified

    We continue to work on resolving the overall slowness that users may be experiencing when navigating and interacting with the Amplemarket Dashboard (e.g. uploading lists, enriching leads, loading charts, performing searches).

  • Investigating
    UTC
    Investigating

    We are investigating an issue with our system where users may experience some general slowness in interacting with Amplemarket Dashboard. We are working to resolve the issue as soon as possible.

JUN17
Database Intervention
CompletedMaintenance30 minutes
  • Completed
    June 17, 2023 at 10:15 AMUTC
    Completed
    June 17, 2023 at 10:15 AMUTC

    Maintenance has completed successfully

  • In progress
    June 17, 2023 at 9:45 AMUTC
    In progress
    June 17, 2023 at 9:45 AMUTC

    Maintenance is now in progress

  • Update
    June 17, 2023 at 9:45 AMUTC
    Update
    June 17, 2023 at 9:45 AMUTC

    On Saturday, June 17, between 9am - 10am UTC (5am - 6am EDT, 2am - 3am PDT), we will be conducting an intervention to our primary database.

    This maintenance is essential to enhance the performance and maintainability of our services and is expected to not exceed 30 minutes of downtime.

    The status page will be updated as the procedure progresses. We apologize for any inconvenience caused and appreciate your understanding as we work diligently to improve our services.

  • Planned
    June 17, 2023 at 9:33 AMUTC
    Planned
    June 17, 2023 at 9:33 AMUTC

    We need to delay the start of the scheduled maintenance and thus will occur between 9:45am - 10:15am UTC (5:45am - 6:15am EDT, 2:45am - 3:15am PDT).

    During this window there may be some downtime of the application but we expect it to last around 10 minutes, but shouldn't be more than 30 minutes.

    Again, we apologise for this inconvenience.

Delays in lead enrichment
ResolvedDegraded performance7 hours 37 minutes
  • Resolved
    UTC
    Resolved

    Enrichment processing times are back to nominal levels.

  • Monitoring
    UTC
    Monitoring

    There have been delays in the lead enrichment process that started at around 10 am UTC. The issue was identified and has been resolved, and we're monitoring the progress as the processing times go down and return to normal.

    Impacted functionality:

    • Importing of Leads into Lists
    • Exporting of Saved Searches
Dashboard slowness
ResolvedDegraded performance3 hours 26 minutes
  • Resolved
    UTC
    Resolved

    All systems are operating normally.

  • Monitoring
    UTC
    Monitoring

    Systems are operating normally again, but we will continue to actively monitor for a while longer.

  • Identified
    UTC
    Identified

    We have identified an issue with our system where Users may experience some general slowness in interacting with Amplemarket Dashboard and, in certain instances, may even see an error page. We are working to resolve the issue as soon as possible.

Issue affecting our mailboxes
ResolvedPartial outage6 hours 2 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved

  • Update
    UTC
    Update

    From our side, we don't see any impacts. From our provider, we got this update: the Success rates stabilizing and holding consistently, with latency reduced to normal levels

  • Update
    UTC
    Update

    Success rate back to normal levels but you might see elevated latencies still

  • Monitoring
    UTC
    Monitoring

    Some mailboxes may be unable to reconnect, but now our email integrator provider created a fix that may mitigate this. We are monitoring this closely.

  • Update
    UTC
    Update

    Last update from the email integrator provider: "We are continuing to investigate this issue."

  • Update
    UTC
    Update

    Last update from the email integrator provider: "The team is still investigating and working on bringing the API service back ASAP."

  • Update
    UTC
    Update

    Last update from the email integrator provider: "we are continuing to work to bring the API service back up. Thank you for hanging in there with us."

  • Identified
    UTC
    Identified

    We've detected an issue affecting our mailboxes component to be correlated to our email integrator provider

May 2023

Cannot create new sequences from saved searches or lists
ResolvedDegraded performance31 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The issue has been resolved but we will continue to monitor the results.

  • Identified
    UTC
    Identified

    We have identified an issue when generating New Sequences from Saved Searches or Lists which then result in an error stating "We're sorry, something went wrong." A resolution for the issue is being worked on.

Unable to generate AI Copywriter responses
ResolvedPartial outage1 hour 29 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are working on a fix to restore the ability to generate responses. However users will either receive an error or the system won't finish generating new responses.

  • Investigating
    UTC
    Investigating

    Attempts to generate first touches with the AI Copywriter functionality are resulting in an error. We are currently investigating this incident.

MAY6
Planned Maintenance
CompletedMaintenance2 hours
  • Completed
    May 06, 2023 at 11:00 AMUTC
    Completed
    May 06, 2023 at 11:00 AMUTC

    Maintenance has completed successfully

  • In progress
    May 06, 2023 at 9:00 AMUTC
    In progress
    May 06, 2023 at 9:00 AMUTC

    Maintenance is now in progress

  • Planned
    May 06, 2023 at 9:00 AMUTC
    Planned
    May 06, 2023 at 9:00 AMUTC

    On Saturday, May 6th we will be performing some maintenance operations on our primary database. We don't expect any impact to the user experience and no action is required by our users. This is scheduled for 2h between:

    • 9:00 AM - 11:00 AM UTC / GMT
    • 5:00 AM - 7:00 AM Eastern Daylight Time
    • 2:00 AM - 4:00 AM Pacific Daylight Time
Dashboard is unreachable
ResolvedMajor outage33 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and all systems operating normally again.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and the Dashboard is now reachable once again. We will continue to monitor the situation.

  • Identified
    UTC
    Identified

    We have identified the issue and mitigation procedures are underway.

  • Investigating
    UTC
    Investigating

    Our Dashboard is currently unreachable and is showing the error message "We're sorry, but something went wrong." We are currently investigating this incident and will provide an update shortly.

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